This happens when you have an account on the old version of the website and you have not migrated your data. You need to migrate your data, this is a simple process that only takes a few minutes. To complete migration follow this link and make sure you check your junk/spam folder for any emails if you can't find them: https://new.boxallprofile.org/migrate/start
I cannot reset my password as my email is not recognised, but I can't sign up because my email already exists
